Shipping and Refund policy
EliteJuicez Shipping Policy
Thank you for choosing EliteJuicez! We take pride in ensuring every order arrives as fresh and nutrient-packed as when it left our hands. Please review our updated shipping and processing policy below:
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Processing Time
Once your order is placed, please allow 24–48 hours for processing. During this time, we freshly prepare and package your juices to guarantee maximum freshness and quality.
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Fulfillment Time
After processing, there is an additional 25–38 hour fulfillment window to allow your juices to freeze completely before shipment. This step is essential to ensure they stay cold and preserved throughout transit.
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Shipping Days
All orders are shipped Monday through Thursday (business days only).
We do not ship on Fridays or weekends to avoid potential delays that could affect product freshness.
Orders placed over the weekend will be processed and fulfilled the following business week.
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Shipping Window
All packages are shipped via UPS with a 1–2 business day delivery window.
We only approve shipping options that guarantee delivery within 1–3 business days maximum, as longer transit times can compromise juice quality and freshness.
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Damaged or Delayed Shipments
While we take every precaution to package and preserve your juices, we understand that unexpected issues can occur during transit.
If your package arrives damaged, partially thawed, or delayed, please contact us within 24 hours of delivery by emailing support@elitejuicez.com with the following:
• Your order number
• Photos of the damaged packaging and products
• A brief description of the issue
Once we receive your claim, we will promptly file a report with UPS and keep you updated throughout the process.
If the claim is approved, we will issue a replacement order or store credit depending on the situation.
Please note:
• EliteJuicez is not responsible for carrier delays, incorrect addresses entered by customers, or unclaimed packages left unrefrigerated after delivery.
• To preserve product freshness, please track your package and refrigerate or freeze your juices immediately upon arrival.
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Final Note
Our mission is to deliver premium, nutrient-dense juices that support your health and lifestyle. We appreciate your trust and understanding as we ensure your order is handled with the care it deserves.
💵 EliteJuicez Refund Policy
At EliteJuicez, every order is freshly made with love, care, and precision. Because our products are perishable and made to order, we maintain a strict no-refund policy under all circumstances.
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🚫 No Refunds
We do not offer refunds once an order has been processed, produced, or shipped.
The time, ingredients, and resources that go into crafting, freezing, and delivering your juices are valuable and dedicated specifically to your order.
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💌 Issues with Your Order
If you experience any issue with your order — such as damage, delay, or an incorrect item — please reach out to us within 24 hours of delivery so we can make it right.
Email: 📧 support@elitejuicez.com
Include:
• Your order number
• Photos of the affected products or packaging
• A brief explanation of the issue
Once reviewed, our team will resolve the situation promptly by either:
✅ Resending a new package, or
✅ Issuing a store credit for the value of your order.